Pet owners trust you for your excellence in veterinary medicine. But are you doing enough for your veterinary clinic or practice? You could make it easier for patient owners to contact you and speed up paperwork by using a veterinarians answering service. Veterinarians answering services offer live operators to answer calls, and provide a number of services to make your clinic run more smoothly.

When your patients are discharged, you still have to monitor them. Outsourcing pet owner calls allows you to receive calls around the clock, so you can head off potential complications and provide immediate care. Pet owners call your local or toll-free veterinarians telephone number and live operators assist them with their needs. Trained operators assess the priority level of their call, and forward emergency calls to the on-call veterinary practitioner. They’ll also take detailed messages and send message alerts via alphanumeric or standard page. These veterinarians after-hours support services enable your on-call practitioner to immediately answer pet owner questions, prescribe prescriptions, or schedule next day appointments.

Scheduling appointments and processing paperwork takes staff time away from your patients. Luckily, a veterinarians answering service can help you with administrative phone tasks. Live operators answer patient owner calls, and can schedule patient appointments directly into your online appointment book (so you’ll have all data immediately). They’ll also answer any new pet owner inquiries: operators provide information on your services, summarize accepted insurance plans, describe your amenities and facilities, and detail regular operating hours. For first-time appointments, veterinarians answering service live operators will also relay your clinic policies (including suggested arrival time, expected medical records, and carrier requirements). In addition, veterinarians answering service operators can accept pet owner payments over the phone, so you’ll be able to receive payment information in the shortest time possible. By outsourcing these day-to-day phone tasks, you’ll be able to have staff concentrate more on assisting patients and less on administrative procedures.

The heart of your practice is your patients. And you want to make sure that pet owners and patients receive the best care. A professional telephone support company can help: they offer live operators to answer your calls, inform you of important patient updates, and provide services that give you more time to attend to your patients. What more could you ask for? Call a veterinarians answering service today to find out more about how their services and live operators can assist you!